Returns must be made within 30 days of the purchase date and must include an authorization form and label issued by our Customer Service Department. Products must be in original and saleable condition, unused and unlabeled. Private label cosmetic/ hair care products are considered final sale and cannot be returned. For this reason, we strongly encourage sampling the product and ensuring that you are happy with the artwork (private label samples are available).

A 25% restocking fee will apply.

Damaged Items

Call Customer Service at 1-888-689-3389 within 3 days of receipt to report any damage. You must also call the carrier immediately for a damage inspection and claim for reimbursement. All original packing materials and cartons must be retained for inspection purposes.

Shipment Refusals

Please arrange to be available to accept your shipments. If an order is returned to Eyebrowz because it was refused or no one was available to receive it, you will be responsible for the shipping charges and a 25% re-stocking fee. If the order is re-shipped, freight charges will be applied. No further orders will be shipped until your account is clear.