UPDATE: We are currently experiencing shipping delays, so orders may arrive later than your original estimated delivery date
Orders are typically shipped within 3-5 business days of your original order. Once your order is shipped, we will send a shipment notification and provide a tracking number to you. Didn’t get a tracking number? Contact us and one of our team members would be happy to help you out.
Has my order shipped?
Once your order is shipped, we will send a tracking email to the address provided at checkout. If you haven’t received the email, tracking info is also available in My Account.
Still can’t find it? Email us at [email protected]
We are also available from 9am-5pm PST at 1-888-689-3389
How do I change quantities or cancel an item in my order?
Email us at [email protected] or call 1-888-689-3389 and we would be happy to help you out with this. We typically begin production within 24 hours of order receipt.
My order never arrived
DOMESTIC (US & CANADA)
If you haven’t received shipping confirmation or have seen your order within 7-10 business days, contact us and one of our team members would be happy to help you out.
We are currently experiencing severe delays for international customers. We strongly recommend DHL shipping (arrives within 7-10 business days). If you select another method, packages should arrive between 15-20 business days.
An item is missing from my shipment
If you believe that there are items missing, please get in touch with us as soon as possible. We require that missing items are reported within 30 business days of order receipt.
When will my back-order arrive?
While rare, occasionally we will experience back orders. If an item is back-ordered, we will let you know what the expected delivery date looks like once you place your order.
You will be provided the option to receive a refund for back-ordered items or to reserve & receive shipment as soon as they arrive.